Customer Success Manager - Future Opportunity

remote
Ottawa, Ontario, Canada .
contract . June 26, 2024

Description

*** Please note, this posting is for future opportunities within Malleum. By submitting your resume, you understand that this is for upcoming positions. ***

Explore Malleum

We’re looking for someone who shares our passion for information security, a team player who loves to collaborate, a curious and creative mind that enjoys learning, and a trusted partner who wants to grow with us. If that sounds like you, read more about the role below and APPLY TODAY! 

 About us 

Malleum is a Canadian cybersecurity consultancy focused on delivering high quality, high assurance cyber consultancy services. We are fortunate to enjoy mutual commitment with a global base of anchor clients operating across several sectors - Aviation & Aerospace, Finance, Healthcare, Hi- tech, Governmental Departments and Military Commands. It is our privilege and honour to help our clients navigate the security landscape and exercise due care in order to achieve higher levels of cyber resiliency. 

We are world-renowned security researchers/hackers, who present proprietary projects on the world stage of cybersecurity including DEF CON and Black Hat. Our endeavour is to continuously redefine excellence in the field of information security. 

Why join the Malleum team? 

Countless opportunities to learn and develop in your career while working closely with top leaders and a high performing team. Contribute to meaningful work that directly impacts the organization and gain the freedom needed to be innovative and become a leader in your role. We are proud of maintaining a considerate environment that holds a focus on employee well-being. 

·       Stock Option Plan 

·       Competitive salary 

·       Professional Development Fund 

·       Comprehensive Health & Dental Benefits 

·       Performance-based Incentives & Bonus 

·       Remote work 

·       Monthly wellness and team-building events 

·       Lunch and learn initiatives   

Customer Success Manager

What you will do

Lead and manage the entirety of Malleum services and engagements, involving maintaining client relationship, recognizing process improvement prospects, and control over relevant financials
Collaborate with the internal teams and clients to develop suitable priorities, prospects and arrangement to accomplish successful engagements for all projects
Work with primary stakeholders to assemble requirements, develop design documentation, and lead the team in assimilation and execution of activities
Direct the design and development of security solutions that meet requirements, follow relevant policies, and obey information security requirements
Strategize and implement on client engagements centring on business developments and risk mitigation in areas including Identity & Access Management, Third Party Risk Management, and Cyber Response.
Examine clients’ levels of engagement with the business and offer feedback to the team regarding service enhancements
Drive development and maintenance for our clients by understanding their corporate requirements and assisting them to succeed

Who you are

Minimum 5+ years of experience in client engagement and success management
Previous experience in a cybersecurity environment or relevant industry
University Degree in a relevant field
Strong capability to lead several projects and urgencies simultaneously
Outstanding team building, mentoring, interpersonal and management skills
Solid understanding of operations, and corporate networking

Security Clearance 

Fulfill requirements to apply for SECRET level II 

Security Requirement: Canadian Citizen or Permanent Resident 

Know someone who would be a perfect fit? Let them know!